New Content on Profitable Hospitality: Week of February 1, 2016

Latest Article:

• Getting Customers (and Staff) to Appreciate You More
Customers just don’t understand: how much it costs to put a dish together, or organise an event, employ staff or pay the rent. And let’s not start on what staff think!

Short Videos Show the Positive Side to a Burger Chain #HumansOfGrilld GrilldVideo

Interesting to see how Grill’d have gone on the front foot to emphasise their positive employment record – as explained by staff. This video is the first in a series called #HumansOfGrilld – a bright-eyed, enthusiastic manager talking about how she’s loved working for the company these last 9 years.

Podcasts:

• Podcast 169: Getting More from Facebook for your Restaurant

Questions & Answers for Management & Marketing:

• Questions & Answers for Management & Marketing: Week of January 25, 2016
Ken Burgin answers member and subscriber questions, focused on restaurant, bar, club and hotel management.

Latest Training Resources:

• Latest Training Resources for Staff & Managers: January 28, 2016
The latest training tips, suggestions and examples for hotel, restaurant, cafe, culinary, club, bar & server trainers and managers. The Training Resources on Profitable Hospitality are designed to inspire you and your staff, and make it easy for the manager: if learning is enjoyable, people will remember and use what you’ve taught them.

Latest Online Resources – these are the useful websites, links and finds we post on Twitter throughout the week. To keep up with the latest, follow Ken Burgin on Twitter or go to the special Member’s List.

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