New Content on Profitable Hospitality: Week of February 15, 2016

Latest Article:

• Gross! 22 Ways to Upset and Lose Customers – Checklist
Check around you – the look, feel, smells and sounds that customers notice when they spend time at your bar, café or restaurant. Familiarity makes it easy to overlook a host of unpleasant, icky* things we make them experience.

I’m talking about podcasting & interviewing – on a podcast with @ronsleyvaz

Yes, that’s me in a radio studio, when I was first learning the ‘broadcast thing’ a few years ago Now we’re up to Episode 170 on the Profitable Hospitality podcast, so it was great to talk all about the how and why of podcasting with Australian podcast ninja Ronsley Vaz.

Downloads:

• Mexican Food Quiz
• Human Resources Manager – JD

Podcasts:

• Podcast 171: Reducing Sexual Harassment Risks in Hospitality

Questions & Answers for Management & Marketing:

• Q&A for Restaurant Management & Marketing: Week of February 8, 2016
Ken Burgin answers member and subscriber questions, focused on restaurant, bar, club and hotel management.

Latest Training Resources:

• Latest Training Resources for Restaurant Staff & Managers: February 11, 2016
The latest training tips, suggestions and examples for hotel, restaurant, cafe, culinary, club, bar & server trainers and managers. The Training Resources on Profitable Hospitality are designed to inspire you and your staff, and make it easy for the manager: if learning is enjoyable, people will remember and use what you’ve taught them.

Latest Online Resources – these are the useful websites, links and finds we post on Twitter throughout the week. To keep up with the latest, follow Ken Burgin on Twitter or go to the special Member’s List.

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